ProNebu

How Can We Help Today?

Need support for your mesh nebulizers or have questions? Please browse through our knowledgebase below to get quick help.

We are always happy to help answer your inquiries and will respond the same business day. Try out Pronebu today for the best mesh nebulizers on the market.

Help Topics

There are two ways to operate it:

  • Insert 2 x AA batteries
  • Plug-in a USB cable (you may use a powerbank)

It’s very easy. Lift up the battery cover from the bottom to remove it. Insert two AA batteries, using the plus (+) and minus (-) guides in the AA battery pack battery compartment to insert the batteries in the proper direction.

how to put in battery

No. Pronebu nebulizer is intended for single patient use only. We recommend ordering separate nebulizers for each family member.

Just a matter of minutes! The total time will vary based on how much liquid is poured into the cup and the type of medication that you are prescribed. A treatment with a standard unit dose of 3ml should take between 5 and 7 minutes to complete. 

Pronebu nebulizer operates quietly with less than 35dB noise level.

Yes. Pronebu nebulizer is suitable for children under adult supervision. 

No. Do not tilt the device more than 45 degrees during treatment as this might prevent the nebulizer from completely nebulizing all the medication in the chamber.

The maximum fill level in the Pronebu medicine cup is: 8 ml

When dealing with medications with low liquid volume, we recommend adding in isotonic saline solution to make the quantity at least 3-4ml for better nebulization. Always follow the instructions of your physician. Be sure to contact your physician if you have questions about your medication. 

Yes. We provide you with two masks – an adult mask and a child mask. You also get a mouthpiece inside the package. Extra masks can be orders separately, just contact our support team to place an order.

Cleaning your Pronebu nebulizer is a breeze:

1. Remove the mouthpiece and any accessories
2. Add 6ml of distilled water to the medicine chamber
3. Run a full cycle through the neb
4. Shake out any remaining drops of allow to air dry.

Follow the steps listed above for cleaning the nebulizer, but add 2 to 3 drops of white vinegar and run the cycle. Do not inhale this solution. After this solution is nebulized, run one more cycle of just distilled water. Wipe out the medicine cup with distilled water to ensure there is no vinegar residue left over. 

You can scroll down and submit the contact form to discuss the issue. Our support team will get back to you asap with a solution.

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Returns & Refunds

If you are contacting us about a return or requesting a refund, please use this form:

Our most asked questions are answered above. If you couldn't find the answer to your question, please get in touch using the form below.


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ProNebu

1317 Edgewater Dr #2192

Orlando, FL 32804

(470) 279-4644

Limited phone support this week and next week:

We are moving to a new office and will have limited phone support for the next 8-10 days. However, we are happy to answer your emails.

Contact us using the form above or email directly to post@pronebu.com